At Tobias Wanders, we are committed to providing high-quality travel gear and ensuring our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a straightforward return and refund process.

1. Eligibility for Returns

  • We accept returns within 14 days of the delivery date.
  • To be eligible for a return:
    • Items must be unused, unworn, and in their original packaging.
    • Items must be in resalable condition, free from damage, stains, or signs of wear.
    • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as Final Sale or Clearance.
  • Used items or products showing signs of wear and tear.
  • Personalized, customized, or monogrammed products (unless defective).
  • Gift cards or promotional vouchers.

3. How to Initiate a Return

  1. Contact our Customer Support Team within 14 days of receiving your order at [email protected]
  2. Provide your order number, details of the item(s), and reason for return.
  3. Once your return is approved, we will provide return instructions and the return shipping address.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective, incorrect, or damaged upon arrival.
  • We recommend using a trackable shipping service or purchasing shipping insurance. Tobias Wanders is not responsible for items lost during return transit.

5. Inspection & Refund Process

  • Once we receive your returned item, it will be inspected within 3-5 business days.
  • If the return is approved:
    • A refund will be issued to your original payment method within 7-10 business days.
  • Shipping fees (if applicable) are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [email protected]
  • Provide photos of the item and packaging for faster resolution.
  • We will arrange for a replacement, exchange, or full refund, depending on the situation.

7. Exchanges

  • We currently do not offer direct exchanges.
  • If you need a different item or size, please return the original product for a refund and place a new order.

8. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, please:

9. Contact Us

For any questions regarding returns or refunds, reach out to: [email protected]