At Tobias Wanders, we are committed to delivering your adventure gear safely and promptly, no matter where your journey begins. Please read our shipping policy to understand how we handle orders, deliveries, and timelines.

1. Shipping Locations

  • We offer worldwide shipping.
  • Please ensure your delivery address is accurate and complete to avoid any delays or issues with delivery.

2. Order Processing Time

  • Orders are processed and shipped within 1-3 business days after payment confirmation.
  • Processing times may be extended during high-demand periods, sales, or holidays, but we will notify you if there’s any delay.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on the destination and weight of the order.
  • Any customs duties or import taxes (for international orders) are the responsibility of the customer.

4. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) as our primary payment method.
  • COD is available in selected regions; please check availability at checkout.
  • Ensure accurate payment is ready at the time of delivery to avoid delays or failed deliveries.

5. Tracking Your Order

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • Use the tracking number to monitor your shipment’s progress.

6. Delayed or Lost Packages

  • While we strive to deliver on time, delays may occur due to customs processing, weather conditions, or carrier issues.
  • If your package is delayed beyond the estimated delivery time, please contact us at [email protected]
  • Tobias Wanders is not liable for lost packages resulting from incorrect address details provided by the customer.

7. Damaged Packages

  • If your package arrives damaged, please refuse delivery if possible and notify us immediately.
  • If you have already accepted the package, take photos of the damage (including packaging) and contact our support team within 48 hours of delivery.

8. Undeliverable Packages

  • If a package is returned to us due to an incorrect address, unclaimed, or failed delivery attempts, we will notify you.
  • Additional shipping charges may apply to resend the order.

9. Contact Us

For any shipping-related inquiries, feel free to contact us: [email protected]